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F.A.Q. & House Rules

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Check-in & Check-out

In all our apartments, check-in is available from 2.00 pm , check-out by 10.30 am .

 

Self check-in is possible if notified in advance.

Guest support

During your stay, you will have a dedicated number available 24/7 for emergencies.

It is strictly prohibited:
- smoking inside the apartments;
- organize events.

 

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Reservations & Cancellations

If you are interested in booking, please write to us at:

mezzaninobnb@gmail.com or fill out the form on the CONTACT page.

We will confirm your booking request within 24 hours and send you a formal contract.

Your reservation is considered confirmed only if, within the next 24 hours, we receive the completed and signed contract via email, along with a copy of the bank transfer receipt for the 50% deposit of the agreed-upon stay.

In the meantime, the requested dates will remain blocked.

You can cancel your reservation up to 30 days before your stay begins; in this case, you are entitled to a refund of the deposit paid.

If the cancellation occurs within 30 days of the start of the stay, nothing will be refunded.

NB: the minimum stay is always at least 2 days.

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Where we are

Palazzo Gemma Brenzoni

 

Address:

Via Cappello 35

Verona (VR) - 37121

 

For any questions:

Email: mezzaninobnb@gmail.com

Privacy

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Rental codes and VAT numbers

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